Your Data, Your Rights
At 9jili, we take the privacy of every player in the Philippines seriously. This page explains what personal data we collect, why we collect it, how it is used, and what rights you have over your own information. Please read through this policy before registering or using any part of the platform.
Section 1
When you register an account on 9jili, we collect basic personal details such as your full name, date of birth, email address, and mobile number. This information is required to verify your identity, set up your account, and ensure that only eligible players in the Philippines can access the platform. We may also ask for a government-issued ID during the verification process to comply with applicable regulations.
In addition to registration data, we collect information about how you use the platform. This includes your login history, game activity, deposit and withdrawal records, device type, browser information, and IP address. This usage data helps us improve the platform experience, detect unusual activity, and ensure that our services run smoothly for all players.
If you contact our support team, we may keep a record of that communication, including the nature of your query and any information you provided. This helps us resolve issues more efficiently and improve the quality of our customer service over time. We do not collect any information beyond what is necessary for the purposes described in this policy.
Name, date of birth, email, mobile number, and government ID for account verification.
Login history, game sessions, transaction records, device info, and IP address.
Records of queries and responses to help us resolve issues and improve service quality.
Section 2
The personal information you provide is used primarily to operate and maintain your 9jili account. This includes processing your deposits and withdrawals in Philippine pesos, verifying your identity before payouts, and sending you important account-related notifications such as transaction confirmations and security alerts. We do not use your data for purposes unrelated to the operation of the platform.
We may use your contact details to send you updates about changes to our terms, privacy policy, or platform features. These communications are considered essential service messages and are not optional marketing. If we ever introduce optional promotional communications, we will ask for your separate consent before sending them, and you will always have the option to opt out.
Your data may also be used to monitor platform security, investigate suspected fraud, and comply with legal obligations under Philippine law. In cases where we are required by law or a regulatory authority to disclose certain information, we will do so only to the extent required and will not share more than is necessary. We do not sell, rent, or trade your personal data to any third party for commercial purposes.
Aggregated and anonymised data — meaning information that cannot be linked back to any individual player — may be used internally for analytics and platform improvement. This type of data carries no personal identifiers and is used solely to understand how players interact with the platform so we can make it better for everyone in the Philippines who uses 9jili.
Section 3
As a registered player on 9jili, you have the right to access the personal information we hold about you at any time. You may request a copy of your data by contacting our support team, and we will respond within a reasonable timeframe. If any of the information we hold is inaccurate or out of date, you also have the right to request that it be corrected.
You may request the deletion of your personal data if you no longer wish to maintain an account with us, subject to any legal obligations that require us to retain certain records. For example, transaction records may need to be kept for a defined period under applicable financial regulations in the Philippines. In such cases, we will inform you of what data must be retained and for how long.
If you have concerns about how your data is being handled, you are welcome to raise them with our support team in the first instance. We take all privacy-related concerns seriously and will investigate and respond to any complaint promptly. For questions about responsible gaming or account management, you can also visit our Responsible Gaming page or check the FAQ for quick answers.
Request a copy of all data we hold about you.
Update inaccurate or outdated personal information.
Request removal of your data, subject to legal retention rules.
Raise privacy concerns with our support team at any time.
Ready to Play Responsibly?
Now that you understand how 9jili handles your personal data, you can register with confidence. If you have any questions about this policy or your account, our FAQ has quick answers — or you can log in and manage your preferences directly.